What actually needs to be at trivial subject is driving me loopy. Here is my subject: I simply need to change my gamertag. The complication is that at any time when I try to take action, I mainly simply get despatched in a loop. I’ve tried every part I can consider:
-
A number of browsers (Firefox, Chromium Edge, previous Edge, IE, Chrome, and so forth.) on Home windows 10, Home windows 11, and on an Android telephone on a number of networks (dwelling, work, LTE/mobile, and VPN). Cache cleared. Extensions turned off. All the apparent stuff has been tried, and it is all only a massive ole loop.
-
I can enter gibberish because the gamertag, but it surely’ll nonetheless loop
-
I’ve gone by each single form of toggle/swap within the varied privateness menus and every part else that has been requested of me by assist at one time or one other
-
The gamertag web page says I nonetheless have a “free” gamertag change, however truthfully, I would fortunately pay cash simply to get this mounted from the time it is taken.
-
I shouldn’t have an Xbox anymore, so I’ve to alter my account on-line.
I’ve gone by MS assist chat and referred to as into Microsoft both 5 or 6 occasions now. More often than not, I’ve to spend a little bit of time getting into my information, going by the apparent troubleshooting steps again and again, after which in the end they put me on maintain and inform me to attend. The one time I lastly received escalated and received patched by, they stated “the system is down” and so they can’t assist me. In any other case, I get instructed that they are going to elevate my request and speak to me by way of e-mail inside 5 days. I’ve but to obtain a single follow-up communication. Essentially the most irritating a part of that is that I saved a ticket variety of certainly one of my requests, and after I lastly satisfied somebody to look it up, they stated it had been closed. I really feel like at this level I’ve wasted at the very least 8-10 hours of my life making an attempt to alter my gamertag.
As for the problem, I’m pretty sure the issue is because of my gamertag, which is “| Hans |” with two pipes (|). You may’t use a pipe in a gamertag anymore, however there was no such restriction on the time after I received that identify. If I open Chrome Dev Instruments, I see my request return a 400 error web page. The error message is {“supply”:”Accounts”,”code”:1372,”description”:”The gamertag belongs to a different person”,”knowledge”:null,”traceInformation”:null}”. This error message says the gamertag is already in use, however even when I enter jibberish to get a very distinctive identify, I am going to nonetheless get this similar error code. My guess is that having the 2 pipes in my gamertag is breaking the gamertag change performance.
I additionally created an album displaying the loop and error pages. Sorry for the low rez on the video, however I included screenshots at greater res that present primarily the identical factor: https://imgur.com/a/x9cxubq
I am simply out of concepts as to what to do subsequent. I simply need to change my gamertag, and it is proving to be an almost insurmountable job. Does anybody have any suggestions or hints to level me within the route in a method I can deal with this?
