Unable to redeem factors on "Rewards BETA"

I purchased my Collection X 2 years in the past by means of the all entry scheme that included 2 years of video games cross final in the fee. It ends at midnight at this time, I've determined not renew in the meanwhile in order that I can play by means of a few of my backlog with out feeling responsible about not getting probably the most out of a video games cross subscription. I made positive to get sufficient rewards factors to get a £5 voucher however for some purpose it received't undergo – once I click on redeem reward, it says {that a} receipt will likely be despatched to my electronic mail, however my factors steadiness stays and no electronic mail has been obtained. I've tried a number of instances all through the day. Simply frightened I'll lose the factors that I've earned at midnight when my subscription ends? Anybody else had this drawback?